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1.What is Evergreen and what
does it do? |
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Evergreen Marine Corporation(Taiwan)
Ltd. operates Evergreen, a regularly scheduled global marine and intermodal
shipping carrier, transporting containerized cargo between ports and destinations
in more than 80 countries aboard its extensive merchant fleet, using its
own worldwide service network. Please see Corporate
Profile.  |
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2. As an ocean carrier, is Evergreen "independent"
in all trades?
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Yes, despite membership in certain
"talking agreements" with other carriers, Evergreen maintains
independence from conferences, preferring to invest in its customers through
the largest service contract portfolio in the industry. |
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3. How does Evergreen assure service quality?
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With an internal "Quality
Management System" established in all Evergreen offices, with dedicated
Quality assurance staff answering to management. On-time delivery,
smooth operation and service quality are under strict control to assure
that our customers' expectations for service, reliability and cost are met.
Evergreen complies with International Standards ISO9002 in all locations,
and is certified under that standard. Vessel and corporate safety is certified
under the terms of the International Safety Management (ISM) standard.
Evergreen complies with all international and national protocols for safe,
environmentally sound operations (SOLAS, OPA90, IMDG, etc.) in conformity
with the rules of its vessels' classification societies (NKK, ABS). Evergreen
boasts an extremely low claims ratio, and is renown for its strict adherence
to safety, highway weight restrictions and proper documention requirements.
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4. How do I offer my suggestions or have
my questions answered? |
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Please click Contact Us, fill
out the form provided and send us your comments or any enhancements you
think are needed for us or click Local
Agents to find the nearest office for further questions. We appreciate
any feedbacks you may have regarding our services. |
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5. Where are Evergreen offices and agents
located? |
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Please click Local
Agents to find out! |
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6. Does Evergreen offer passenger services?
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Unfortunately, Evergreen doesn't offer passenger
services at this moment. |
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1. What e-commerce services
do Evergreen provide?
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We provide a series of e-commerce services, which include sailing
schedules, tariffs, bills of lading process, cargo tracking, vessel specifications,
equipment type and availability, and a host of other informational and
service features.
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2. What's Bill of Lading Process? |
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Our Bill of Lading Process comprizes
of B/L Instruction, Internet B/L, E-Mail B/L and B/L Clause:
B/L Instruction |
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To save your time and achieve the perfect
accuracy of your documents, here we provide you a platform for document
data exchange. Just upload your B/L Instruction by XML file to our
web site, we will fulfill your wish. |
Internet B/L |
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Non-negotiable Bill of Lading
or Sea Waybill |
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You don't have to come
to our office or call us for faxing the content of your Bill of Lading. Simply
click Internet B/L, you can view or even print out our "non-negotiable
B/L" or "Sea Waybill" at your side for your reference.
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Negotiable Bill of Lading |
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When your need is more than B/L copy,
Internet B/L allows you to have the "legal and valuable original
Bill of Lading" to be released over this site. |
E-MAIL B/L |
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As a client of Evergreen,
you've surely got the privilege to have your documents in hand.
Just register with us, we will send our fast delivery of "legal
and valuable original Bill of Lading", "Sea Waybill"
or "non-negotiable B/L" to your e-mail address without failure.
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B/L Clause |
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Since every single shipment
with us is subject to the Terms & Conditions of Evergreen Bill
of Lading, here we offer you the function of browsing or even downloading
any particular item you are interested in. |
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3. How do I sign up with Evergreen?
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Simply complete our quick and
easy registration form now. |
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4. How do I view my B/L on your website? |
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To be able to view your B/L on
our webiste, please click Register and enter your information
in the form provided, you'll receive a set of Login User ID and Password
after we finish our verification procedure. To see how B/L will be presented
on the web, please click B/L Sample. |
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5. Must I log in to view my B/L over the
Internet? Can I view my B/L without entering into Evergreen's Website? |
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No problem! Just select the way you
like to view your B/L while filling out our Registeration Form. |
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6. Besides viewing my B/L, can I print it
out? |
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Yes! Remember to select
"B/L Release" in the E-commerce Service column while filling out
our Registeration Form. Moreover, you can choose either to print
it out from our Web Site or to receive it by e-mail, and there's no charge
involved for such excellent service! |
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7. What services does Evergreen provide by
using EDI ? |
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Evergreen provides EDI services on booking,
B/L Instruction, container status by using X.12, EDIFACT and XML formats.
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8. How do I change my password and basic
information? |
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Simply Log in and you can proceed with the
amendment. |
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9. How do I trace my cargo? |
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There are 5 ways to trace your cargo:
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Trace by B/L number. |
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Trace by container number. |
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Inquiring vessl schedule |
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Call or fax query to any of our
Evergreen Local
Agents for an update. |
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Filling out Contact
Us form. |
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1. Who prepares my Bill of Lading
and where can it be issued? |
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The Bill of Lading is prepared
and mostly issued by the office designated to do so by you (or your forwarding
agent). At your advance request, the Bill of Lading can alternatively be
issued at an Evergreen office or agent at any of our locations worldwide.
We also offer Internet B/L services, including B/L
Instruction, Internet B/L and B/L
Clause via this website. |
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2. How is marine freight regulated
in the U.S.A., and what does it mean to me? |
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Under
the Ocean Shipping Reform Act of 1998 (OSRA), the terms and application
of charges and terms applied to international commerce to/from USA are strictly
regulated. The Act empowers the US
Federal Maritime Commission (FMC) to monitor and govern the practices of
international carriers, providing among other things that all rates applicable
to transport, storage and handling of international cargo must normally
be filed with the government, and that all such charges be collected as
filed.
Furthermore, OSRA makes open rate tariffs a matter of public record, as
can be seen on this site (see "Tariff").
This means that
Open rates charged are not
confidential; service contract and negotiation discussions between shippers
and carriers may be confidential, if agreed to by the parties.
Rates and charges filed must
be collected in conformity with tariff in effect at the time shipment is
tendered to the carrier. To not abide by these rules would subject both
carrier and shipper to penalties for "rebating".
Within the limitations of carrier
"talking agreements", ship owners are permitted to share information
about rate levels in open tariffs, and regarding non-confidential service
contracts.
New to OSRA, shippers can contract with Evergreen for terms to be filed
with the FMC, but in a confidential tariff. |
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3. What is OSRA? |
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OSRA stands for Ocean Shipping
Reform Act.
Ocean Shipping Reform Act of 1998: OSRA Comes of Age In OSRA's second year
of effectiveness, the progress of regulatory changes under OSRA are being
heavily scrutinized by all concerned parties. Though it's too early to tell
how the new laws may effect market behavior, all signs indicated that most
parties are pleased with the new freedoms and confidentiality of contracts
that the change in the law allows. From the carrier perspective the law
has to date had little effect on the underlying market forces which govern
rate levels, contract procedures and related issues. The strong US Dollar,
changes in available capacity and changes in demand for space for both import
and export movements to/from given areas continue to overshadow regulations
and the legal environment as market drivers. |
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4. What rates apply to my shipment?
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A filed rate must exist before
a booking can be accepted, regardless whether freight is prepaid or collect.
A corresponding rate of any shipment/booking can come from any of the three
means: 1- an established tariff rate based on commodity with an assigned
harmonized code. 2- Special Quotation.
If a rate does not exist or you feel the current tariff rate is out of date,
you can contact a local office near you and we will quote you a rate based
on the information given. Lastly, A rate can also be provided through
a signed service contract. Please see Q5 on who can negotiate for special
"service contract."
You might consider to ask for special quote rates come in various types.
Open tariff rates may exist to cover your shipment, check "Rates"
by commodity name to see, since rates expire frequently without prior notice.
The quote to be offered and applied is based on your cargo volume, nature,
origin and destination. To be effective for your shipment, the quote
must be published this website before shipment, and it's up to the party
booking the cargo to inform the booking clerk of any special quotation number
at the time of booking to arrange this filing. Special quotes aren't
necessary for moves made under service contract, but it's still worth checking
at the time of booking to make sure that the cargo and merchant concerned
have acceptable rates in place. |
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5. Who can negotiate for special "service
contract" rates? |
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Anyone. Rate quotation is sensitive to volume,
but not as much as you might think. Cargo origin and destination
(and equipment availability) are even more critical criteria. It could be
that the shipments you intend to make would fit into a service contract
proposal. Any of our account respesentatives would be glad to discuss
this with you. Service Contracts are not published on this site, except
for a few legal terms required by the FMC (e.g., commodity, duration, etc.).
Please click Local
Agents for the nearest offices/agents location. |
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6. When is my cargo cut-offs? |
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Normally, our port Full Container Load cut-off
is 24 working hours prior to the vessel arrival. For other cut-offs
such as inland, rail, LCL, Hazardous, Reefers, automobiles and other special
cases please contact your nearest Local
Agents for details. |
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1. What steps must I take to
ship cargo via ocean carrier? |
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A simple phone call can start
you on your way. Please click Local
Agents for the nearest Evergreen office to discuss your shipping needs. |
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2. Where can I pick-up/deliver a container? |
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You can pick-up/deliver a container
at the terminal/depot/rail ramp designated by Evergreen as long as cargo
booking has been made. Contact your nearest Local
Agents for location details. We employ a large number of terminals,
ramps and depots in many major and out-of-the-way locations, and these
often serve specific routes. It pays to call ahead: you may
not know which ramp or depot is the right one to pick up and deliver containers
for a specific shipment. |
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3. I need door pick-up. How is this
done? |
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Please indicate this requirement
when you make cargo booking. The container delivery to/from your
location will be put in trucker work order by us if we are using our nominated
(house) trucker. However, if the trucker to be used has been nominated
by others, the work order and instructions are typically made by you or
your agent. Advanced notice required. How much in advance
will depend on the trip required, the nature of the cargo and equipment
availability. Barring special issues, for short trips to and from
the pier, you must give at least 24 hours notice prior to the vessel cut-off
to secure space on a vessel. |
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4. Evergreen offers double-stack train service in the U.S.A..
How and with whom?
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Evergreen contracts with most
major US Railroads. See below our current service map.
Please
click here. |
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5. What special equipment (chassis, container,
etc.) is available? |
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For an overview over our special containers,
please click Container
Specification. Also, Evergreen does operate some pools of tri-axle
and slider chassis where the market demands it, but use of such equipment
is restricted to shipments booked or tendered which require them, and
cannot normally be provided to truckers on demand. Please contact your
nearest Local
Agents with any specific query. |
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6. What are the USA legal cargo weight
limits? |
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Normally, for net cargo weight: 36,000
lbs for 20' container, 43,000 lbs for 40' container.
However, weight limits also are set for various localities based on individual
axle weight, measured by portable scales, so that even weight distribution
in a container is as important as total gross weight. It remains
the responsibility of the party stuffing the container to certify and
ensure proper loading in conformity with legal limits. |
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7. Can you recommend a trucker? |
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Most likely. Call the Local
Agents closest to your pick-up/delivery with your intended move and
we'll give you some suggestions. |
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